Spoofing Calls to our Members as Fraud Prevention Department of iThink Credit Union

Looking for help from any FI that is seeing this fraud trend we have been seeing for about 2 months.

What the fraudsters are doing is calling and sending fake Falcon Text messages to our Members. They are spoofing the numbers to look like it is coming from the CU. They are asking the Members if they have made large charges. Once the Member text back no, the response is someone will contact you in a few minutes.

They will then call the Member stating that they are going to send a new card, but they need to verify information on the account. They ask to verify the last valid transactions that was made with the card along with last 8 digit of the card #, exp date, Cvv and pin. At times they will ask for the email address.

They will keep the member on the phone at the same time they are uploading the card to Mobile Wallet and within a few minutes making purchase at Walgreens in Pembroke Pines and Miramar.

I want to put a fraud rule in to stop this, but it will affect good valid transactions. Any input that anyone can share. I do have the phone number that the card is loaded to make these fraud charges.

If you have similar cases, please contact Sandy Calia at iThink Financial at 561-226-5414 or scalia@Ithinkfl.org